a) Purpose of collecting personal information
To provide consultation to customers.
Information collection means that our system records and stores one or more pieces of information that you provide yourself when you would like advice on international transportation services and other services provided by TMC (Thamico).
- When visiting the website and requesting advice on our services, customers are asked to provide complete and fully accurate personal information, including their full name, email address and phone number.
- Your personal information is collected from the data you enter yourself, including but not limited to: full name, email address, phone number and other notes.
- Cookies and browser information at the time of your visit are recorded automatically by the system to help protect customers’ personal information and the security of the website.
b) Scope of use of information
We will not rent, sell or disclose your Personal Information to unrelated third parties without your consent, except as set out in this Consumer Personal Information Protection Policy.
Your information is collected, stored and processed primarily to meet your requests for service consultation on the website www.thamico.com, and to allow our sales or customer care staff to contact you and provide the information you request, such as updates on shipments already dispatched, service consultation and prices. It is also used to monitor downloads from the website, recognise customers visiting the website, improve the website’s functions, and support necessary notices or communication.
Promotional information or news about our services provided on the website will only be sent with the customer’s consent, using the personal information the customer has provided (including email, phone number, address, etc.).
c) Information retention period
The personal information we collect from customers will be kept for a period consistent with the law, or for as long as it still serves the purposes and scope of use set out in these Terms and Conditions.
d) Persons or organisations that may access the information
THAMI LOGISTICS JOINT STOCK COMPANY (THAMI CORPORATION – TMC)
- Tax code: 0317864538
- Address: 25-25A Street 81, Tan Hung Ward, Ho Chi Minh City, Vietnam
- Phone: 84.28.3775 0888 (50 lines)
- Email: [email protected]
e) Address of the organisation that collects and manages the information, including how consumers can contact it about the collection and processing of information relating to them
THAMI LOGISTICS JOINT STOCK COMPANY (THAMI CORPORATION – TMC)
- Tax code: 0317864538
- Address: 25-25A Street 81, Tan Hung Ward, Ho Chi Minh City, Vietnam
- Phone: 84.28.3775 0888 (50 lines)
- Email: [email protected]
f) Methods and tools for consumers to access and correct their personal data on the information collector’s e-commerce system
All the details you provide are stored by us but are not made public directly. If you use the same browser, cookies keep the information you have provided, and you can access and update this information through the Zendesk chat window (including your full name and email address). In addition, at any time, customers have the right to ask us to change their personal information by contacting our Customer Support Department on 84.28.3775 0888 (ext 298) or by emailing [email protected]
g) Mechanism for receiving and resolving consumer complaints about personal information being used beyond the purposes or scope notified
If members find that their personal information has been used beyond its purpose or scope, they may provide the relevant information and evidence at the following address:
- THAMI LOGISTICS JOINT STOCK COMPANY (THAMI CORPORATION – TMC)
- Tax code: 0317864538
- Address: 25-25A Street 81, Tan Hung Ward, Ho Chi Minh City, Vietnam
- Phone: 84.28.3775 0888 (50 lines)
- Email: [email protected]
Within 10 working days of receiving a member’s complaint, the department or unit in charge of complaints is responsible for finding the cause of the complaint, proposing a solution and informing the member of the outcome. Depending on the extent and nature of the complaint, the department or unit in charge will take specific measures to resolve it.
If the complaint cannot be resolved by agreement, either party has the right to ask the competent legal authorities to intervene to protect the legitimate interests of both parties.